Spotify is the industry’s biggest music and audio streaming service. Spotify acknowledged that many customers were “having problems logging in and reaching customer support.”Ĭlick here to subscribe to Variety’s free Strictly Business newsletter covering media earnings, financial and investment news and more.Īlso Tuesday, Discord, the chat, voice and video-communications service, reported an issue that caused message failures for several hours. A little more than an hour later, the company indicated that the technical problems had been resolved, with Spotify Status tweeting, “Everything’s looking much better now! Give a shout if you still need help.” Thanks for your reports!” the Spotify Status account on Twitter posted at 1:22 p.m. 'It took us a bit to switch to using a different load balancing topology, but we were able to do so to restore service before Traffic Director issues were resolved.“Something’s not quite right, and we’re looking into it. Engineering took measures to remediate by moving to alternate proxy configuration that did not use traffic director. 'In its malfunction, it caused our internal load balancing layer to not have a valid configuration, which caused a loss of availability of the API. 'Engineering has root-caused this issue to a Google Cloud component called 'Traffic Director' which is responsible for configuring our load balancing layer,' the chat, voice and video-communications service explained. This was because of the same issue suffered by Spotify. Were the Spotify and Discord outages connected?ĭiscord also experienced some technical difficulties on Tuesday night. 'You've been logged out, log back in to start listening,' was another message that appeared, even when users entered the correct login details.

'We're all mixed up, refresh this page or try again later,' was one of the error messages seen on Spotify on Tuesday night. During the technical issues, users were faced with a variety of error messages from Spotify.

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