Wait 10 seconds, and then reconnect the power cord to the router. NOTE: Internet service is interrupted while the router is not in service. If your printer uses a wireless connection, restart the router.ĭisconnect the power cord from your wireless router. Turn off the computer or device that you are trying to print from.Ĭonnect the printer power cord to the printer, and then turn on the printer if it does not automatically power on. Turn the printer off, wait about 10 seconds, and then disconnect the printer power cord from the printer. folder for PSDR in the Temp folders of the computer. Make sure to delete the downloaded exe, the PSDR shortcut created on the customer’s desktop, and the 7z…. Delete PSDR v5.0.2 from the customer’s computer before ending the call/interaction.

Post restart the PSDR will run automatically to check for more issue. PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. Regardless if PSDR printed the test page or not, click on “NO PRINT” Once PSDR goes through all checks and automatic fixes, click on Print a test page. Once the connection check is done, click on Fix Printing PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Select the correct Printer and click on Next. Once the PSDR detects the Printer, it will show up the IP address and Software Status. I suggest you download and run the Print And Scan Doctor from this Link: I understand that your Printer keeps showing Offline and I appreciate your expertise in troubleshooting this issue A really great platform for posting all your questions and finding solutions. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.

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